The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer. This form uses your details to subscribe you to any email newsletter program the website operates, but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you, the consumer, have previously purchased from or enquired about purchasing from the charity a product or service that the email newsletter relates to. This is by no means an entire list of your user rights regarding receiving email marketing material. Your details are not passed on to any third parties.
Although this website only looks to include quality, safe and relevant external links, users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution regarding their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
The personal information we collect about you will depend on how and why you are engaging with us. It could include (but is not limited to):
• Your name, address, telephone number, e-mail address, date of birth, motivation for supporting the charity and your contact preferences.
• Debit or credit card information (we won’t store your debit or credit card details; this information will be deleted as soon as we process your donation or payment).
• Your bank account number, sort code and other banking information, and information required to validate your identity and prevent fraud, this information will be stored securely and will be deleted as soon as it is no longer required.
• Other information you provide to us from time to time which is relevant and necessary for us to collect and process. For example, the events you have participated in.
• We may also collect information about your activity online when you visit our website and when we send you an email. Please see the section below on our Cookies Policy for further details.
• When you give them your consent, we collect information from third parties such as event organisers or sites like Just Giving. You can check their privacy policies to see how they handle your data.
If you shared with us any sensitive information, including your medical history, the information you have provided will be kept by Teens Unite and will be treated with the strictest of confidence. It will not be shared with a third party without your consent unless we have a statutory obligation to do so, or there are concerns for your safety which Teens Unite has a duty to report to the relevant authority for appropriate action to be taken. We will only keep your information where it is relevant to your interaction with us and only for as long as it is necessary.
We use your personal information for the following purposes:
• To respond to or fulfil any requests, complaints or queries we receive from you
• To keep you up to date with news about our work
• To confirm that your gift or purchase has been processed correctly, to validate your Gift Aid claim and maintain records of your past and future donations.
• To provide you with information and support for any events, fundraising activities, or volunteering opportunities you sign up to.
• To raise funds and to promote the aims and objectives of the charity
• To pursue our organisational goals, including offering every young person overcoming the challenges cancer brings the support they need, when they need it – during diagnosis and treatment, in to remission and beyond
• To manage your contact preferences. If you ever want to change the way we keep in touch, just let us know by emailing firstname.lastname@example.org or calling our team on 01992 440091.
• To keep records of your relationship with us for example questions you have asked us
• To manage our recruitment.
• To make better decisions, communicate more efficiently and develop a better understanding of our supporters and potential supporters. This might involve non-intrusive profiling and data segmentation so that our communications with you are as relevant as possible.
• To create anonymous and aggregated reports about our supporters and the young people we support, to ensure our organisation is communicating with and delivering the best possible information and services.
• To inform our digital and social media marketing.
• For our internal purposes such as management, research, analytics, organisational reporting, and ways that will improve efficiencies.
• To prevent and detect criminal activity and fraud.
• To comply with applicable laws, regulations, court orders, government, and law enforcement agencies’ requests, to operate our systems properly and to protect ourselves, young people we support, our supporters, our employed and funded staff and to solve any customer disputes.
• To help the emergency services if required
We never give or sell any personal information to other charities or organisations. However, there are some circumstances where we would share your data with third parties. For instance:
If we are legally required to do so, e.g. court order, law enforcement agency pursuing an investigation.
If we believe it necessary to protect or defend our rights or the personal safety of our personnel or a young person we support. This includes young people we support through our events and those who choose to fundraise or support us in other ways.
When we work with carefully selected partners, e.g. our fulfilment warehouse to ensure we can provide services to you. These partners (called ‘data processors’) will only have access to your information when the necessary contractual arrangements have been agreed and signed and they will always be obliged to follow the strict General Data Protection Regulation (GDPR) regulations. Currently all fulfilment takes place in house.
Where you work for one of our corporate partners, we may share information with them about your fundraising efforts.
When information has to be sent to HMRC as part of the declaration process for Gift Aid so that we can reclaim the Gift Aid on your donation(s).
We store your personal data in accordance with our data retention policy. This policy is reviewed and updated internally to ensure we do not store your data for longer than is necessary. We also review how and where we store any data to ensure that we meet our obligation to store data securely.
In addition, some of the data we hold may be subject to certain legal and regulatory obligations, which provide a minimum retention period for different types of data. The retention period varies depending on the data we hold.
If you would like to know how long we will hold any specific information, then please contact our Data Protection Officer at email@example.com and they will provide you with further details.
• You have a right to know what personal information we hold about you. If you’d like a copy of this information, please contact our Data Protection Officer at firstname.lastname@example.org. We reserve the right to charge a “reasonable fee” for the administrative costs of complying with this request and are legally bound to deliver this information in a format of your choice within ONE month. We may need to ask you to send us evidence of your identity and the one-month response period starts from the date we confirm your identity.
• You have the right to request that we correct inaccurate and/or incomplete personal information we hold about you. If our records are incorrect or incomplete, please let us know by emailing email@example.com or calling our team on 01992 440091.
• If you have given us your consent to process your information, you can withdraw or restrict it whenever you wish by emailing firstname.lastname@example.org or calling our Supporter Care team on 01992 440091. You will be offered the right to withdraw your consent (opt out) to every type of communication we send you.
• In certain circumstances you may request that we erase your personal information we hold about you (‘the right to be forgotten’). This will mean we may not recognise you should you decide to support us in the future. For further information and to understand your options please contact our Data Protection Officer at email@example.com
We maintain the highest standards of data privacy and security to protect your personal details and other information about you because we want you to feel completely confident about engaging with us. We regularly review our processes and procedures to protect your information from unauthorised access and use, accidental loss and/or destruction.
Our site may, from time to time, contain links to and from the websites of our partners. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. We use websites like Youtube to embed videos, and they may send you cookies too. We don’t control the setting of these cookies, so check those websites for more information.
Where appropriate, we will provide you with notice of any significant changes to how we use your information.
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